Samsung Call Manager - IntelligentServ

Samsung Call Manager is an automated TMS which provides you with a suite of fact based Telecoms reports that will take your business to a new level.

Samsung Call Manager vision?

Our strategy is to give our customers the ability to understand and master their Telecoms expenditure through innovative and fact based reporting. The business need. Many organisations experience one or more of the following:

  1. The Inability to pin point high cost contribution areas.
  2. Unmanaged infrastructure, i.e.; paying for services which are not utilised. (Underutilised lines etc.)

Concerns and inability to understand whether or not they are paying the most effective call rates at all times. Information such as time taken for incoming calls to be answered, who is making those expensive calls, which telephone service provider can provide the best offering for your specific calling pattern and much, much more. To assist you with key business decisions, Samsung Call Manager extracts critical information about your phone system and presents that information when you need it in any desired format. Reports can be printed with the simple click of a button or they can be copied to other software applications such as IVIS Word or Excel. Quality, reliability and simplicity form the cornerstone of this product. Furthermore, reports can be generated automatically.

Samsung Call Manager can be programmed to generate and print reports at regular intervals e.g. weekly reports can be printed on Saturday so that they are available on your desk every Monday morning. Samsung Call Manager works in real time so you can immediately track and monitor new sales initiatives, staff performance and the effects of business decisions. The power to control.

Samsung Call Manager gives you the ability to manage your incoming and outgoing calls using dozens of predefined reports and graphs, all at the click of a button. Reports can indicate trends and assist with managing staff and system resources. It is critical to know your line utilisation so that incoming calls are not lost as this could result in loss of clients and income. Samsung Call Manager will analyse the problem and provide suitable solutions.

The power to inform Samsung Call Manager is an easy-to-use, PC-based telephone information management system, designed to give you useful information about your phone system, with just a few Clicks of the mouse. Reports will enable you to verify your telephone bill against your call records. They will also allow you to allocate costs simply and accurately to various departments, extensions, or even individuals. This will allow you to allocate budgetary responsibilities and give you the power to track expenditure. One can even accurately cost and manage calls, made partially or completely, via a virtual private network.

The power to manage. Knowledge is the first step to controlling the use of your phone system, but who knows what your phones are used for? Samsung Call Manager does and so will you. Personal calls, unauthorised calls, even calls to your competitors can be quickly and accurately identified. Even normal phone expenses can be out of control. Samsung Call Manager can provide a report with e.g. the most expensive calls, the longest calls or destinations called so that you can identify and control the expenditure. In addition, call trends can be identified to help you control future spending.

Samsung Call Manager monitors and detects fraudulent or inappropriate calls resulting in phones being used more productively and responsibly. Samsung Call Manager interacts with your PABX allowing an organisation to provide employees with budgets. Should an employee exceed his/her budget, Samsung Call Manager will immediately restrict any further outgoing calls. Samsung Call Manager provides detailed reports via extension, pin number, authorisation code, or a combination of all three.

The power to manage & control your business:

  •  Reduce telephone call expenditure via detailed pin number reporting
  •  Improve productivity
  •  Identify fraud and telephone misuse
  •  Reduce call answering times
  •  Reduce missed calls and allocate responsibility
  •  Eliminate costs due to slow response times
  •  Validate advertising campaigns
  •  Reliability and accuracy
  •  Demographic reporting
  •  Convenient e-mailing of reports
  •  Ease-of-use
  •  Password protection, protection of your information

Samsung Call Manager benefits:

  •  Samsung Call Manager provides a single view for all telecom expenses – simply log on and view.
  •  Understand how and where you are currently spending your money in terms of telephony.
  •  Proactively identify and manage abuse.
  •  Accurately determine and measure your customers return on investment. (Connectivity Savings)
  •  Use Samsung Call Manager to analyse expenditure, call patterns and infrastructure and develop a strategy to cut costs in terms of telephone usage, infrastructure and management resources.

Click here to view an A4 PDF Brochure.

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